Returns & Refunds Policy at LiveFree.be

We want you to love your LiveFree purchase. If something isn’t right, here’s how we make it easy:

1. Return Window
* You have 30 days from the delivery date to request a return or exchange.
* *Need more time?* Contact us – we’ll try to help where possible.

2. What Can Be Returned?
* Items must be unused, undamaged, and in their original packaging with tags/labels attached.
* Proof of purchase (order number/receipt) is required.

3. What Can’t Be Returned?
For hygiene, safety, or digital nature, we cannot accept returns on:
* Perishable Goods: Food, flowers, fresh produce.
* Personal & Hygiene Items: Underwear, swimwear, cosmetics, sanitary products.
* Hazardous Materials: Flammables, gases, chemicals.
* Digital Products: Downloadable software, e-books, digital gift cards.
* Sealed Media: CDs, DVDs, software (if opened/seal broken).
* Gift Cards (physical or digital).
* Custom-Made or Personalized Items.

4. Return Process
1. Contact Us First: [Contact Form] within 30 days. Include your order number and reason for return.
2. Get Approval: We’ll confirm if your item is eligible and provide return instructions & a Return Authorization (RA) number.
3. Ship It Back: Securely pack the item in its original packaging (or suitable protection) with the RA number visible. Ship via tracked/registered mail (see Section 7).

5. Refunds
* Timing: Once received, we inspect items within 5 business days. We’ll email you the refund status.
* Approved Refunds: Processed within 3 business days of approval. Refunds go to your original payment method.
* Method: Credit/debit card refunds take 5-10 business days to appear. Bank transfers may take longer.
* Amount:
* Full Refund: For eligible, unworn/unused items in original condition.
* Partial Refund: May apply if items show signs of use, are damaged (not our fault), or lack original packaging/parts.
* Non-Refundable: Original shipping costs (unless item was faulty).
* Sale Items: Eligible for exchange or store credit (not cash refund), unless faulty.

6. Exchanges
* We offer exchanges for the same item if it’s defective, damaged on arrival, or we sent the wrong item. Contact us immediately.
* For size/color exchanges, return the original item for a refund and place a new order.

7. Return Shipping & Costs
* Customer-Paid: You are responsible for return shipping costs unless the return is due to our error (wrong/faulty item).
* Tracked Shipping Required: Use a tracked service (e.g., Bpost, DPD). We cannot refund items lost in transit without proof of postage/tracking. Keep your receipt!
* Refund Deduction: If a refund is approved, the cost of your return shipping *may* be deducted if the return isn’t due to our error.

8. Gifts
* If the order was marked and shipped as a gift, you’ll receive a gift card/voucher for the item’s value upon return.
* If not marked as a gift, the refund goes to the original purchaser (gift giver).

9. Late or Missing Refunds?
1. Check your bank/card statement (allow 10 business days).
2. Contact your card issuer/bank.
3. Still missing? Contact us with your order number and refund approval details.

10. Damaged, Defective, or Wrong Items?
* Contact us within 7 days of delivery. We’ll cover return shipping and arrange a replacement/full refund immediately. Photos help!
11. Need Help?
Contact our friendly support team: [Link to Contact Form]